Date: 18th May 2018
Version number: 2.0
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you.
We will NEVER sell your personal data to anyone.
We never sell personal data and we carry out all processing operations in strict compliance with the EU General Data Protection Regulation (“GDPR”) (specifically but not limited to Article 6(1)(b) to (f) and Article 28).
In this policy, "we", "us", “AcademyOcean”, “SaaS” and "our" refer to Netpeak LTD.
AcademyOcean bears responsibility for lawfully processing your data as carried out on our site.
We do not knowingly collect personally identifiable information relating to children. In the event that we learn that we have collected personally identifiable information from anyone under 18 years of age without prior parental consent, we will take steps to promptly delete such information. By providing your personal information to AcademyOcean, through the Service, you represent that you are at least 18 years of age or older.
When you visit our site we store the name of your internet service provider, the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, and information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, URLs of referring/exit pages, your IP address. We use your IP address and/or country preference in order to approximate your location to provide you with a better service experience.
We process this usage data to facilitate your access to our services (e.g. to adjust our services to the device you are using), and to recognize and stop any misuse. We also process usage data in an anonymized form for statistical purposes and to improve our site.
The legal basis for this processing is your consent and our legitimate interests, as monitoring and improving our website and services.
Cookies are stored on your individual device and you have full control over their use. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted (only if you are a registered user or provide us with the full cookie identificator) at any time by appealing to our support team - firstname.lastname@example.org . Should you visit AcademyOcean site with cookies deactivated, you may possibly not be able to use all of the functions on our site to the full extent. You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for the functioning of our website and services.
On our site you have the opportunity to contact us to ask us questions, for example via the contact form or via online-chat, we ask you for your contact information (e.g. name, email address etc.), a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue. We use this data in connection with answering the queries we receive.
If you receive emails from us, we may use certain analytics tools, to capture data such as when you open our email or click on any links or banners our email contains. This data helps us to gauge the effectiveness of our communications and marketing campaigns.
On our site it is also possible to request a personalized demo for discovering all features and possibilities of our service, In that case we ask you for your contact information such as name, email and your company name. We use this data in connection with responding your demo requests. Through the demo you may also share with us your personal information that we may use during the demo and later for the purpose of improving the level of our services and other marketing purposes.
When you sign up for and open an account with AcademyOcean , we may ask you to provide us with information such as your name, email address, your photo. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.
You may manage your AcademyOcean account as you wish. You may deactivate it, delete or restrict a processing mode. Following termination of your account (by deletion), we may retain your personal data (in part or in whole) in order to meet any regulatory and reporting requirements for the timeframes stipulated by law and in order to be able to address customer service issues. Any other personal data we would have been processing on your behalf would be deleted and permanently anonymized within 30 calendar days.
We receive information about you and your activities on and off the AcademyOcean from third-party partners, such as advertising and market research partners who provide us with information about your interest in, and engagement with, our Services and online advertisements.
These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.
We will only pass your data on to third parties without your express consent if we are obliged to do so by statutory law or an instruction by court.
We may occasionally send you notification emails about updates to our product, legal documents, offer customer support or marketing emails. Except for cases where we are required to do so by law (e.g. notifying you of a data breach) or for providing to you a normal usage of AcademyOcean service (e.g. service messages for password recovery etc.), you shall have the opportunity to unsubscribe from receiving these messages free of charge. You may exercise this opportunity in your Account or by sending an email to email@example.com
We collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on how you use AcademyOcean services. This means we collect and use your information only where:
You have a right to be informed of Personal Data processed by AcademyOcean, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive from us a structured, common and machine-readable format of Personal Data you provided to us.
We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.
Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the AcademyOcean Site and/or Services. You further agree that AcademyOcean shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.
Where Personal Data is processed for the above purposes on the basis of AcademyOcean’s legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact : firstname.lastname@example.org.
In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
If you are a visitor of a AcademyOcean Enabled Site, this section applies to you.
AcademyOcean assists its customers in providing their end users with a better experience and service as well as assist them in diagnosing technical and other problems and analyzing user trends and educate their end users, deliver content, run quizzes and surveys and for user onboarding.
If you are a visitor of a AcademyOcean Enabled Site we may process your data such as email, name, avatar image, IP address, user agents and other.
You may opt-out from having AcademyOcean collect your information when visiting an AcademyOcean Enabled Site at any time by contact with AcademyOcean Enabled Site support team or AcademyOcean’s support team: email@example.com.
Contact email address: firstname.lastname@example.org
Company: Netpeak LTD
Legal Address: Office 2000, 5 Percy Street, London, W1T 1DG, UK
Contact email address: email@example.com